Privacy Policy

This policy applies to the VPNWalk website and subscription service. It explains how data is handled when providing accounts, network acceleration, and order support. The no-logs policy applies to network activity; account, billing, and data allowance records retained to deliver subscriptions are handled separately under the rules below.

Account and Order Data

VPNWalk does not require an email address. An account can be created with a username and password, and an email address is not required to open an account. The account system processes usernames, information needed to verify passwords, subscription status, and data allowances for authentication, access checks, and plan delivery. Do not include personal information unrelated to the matter in your username or support tickets.

Order records include the selected plan, amounts due and paid, payment status, transaction identifiers, and refund details. These are used to verify payments, activate service, and resolve disputes. Support ticket content is used to respond to requests. Before submitting a screenshot, hide passwords, subscription credentials, and unrelated payment account information.

No-Logs Policy

VPNWalk does not record which websites users access through the service, or retain browsing content, browsing history, or DNS query history. It also does not keep connection logs that could be used to reconstruct an individual's network activity. Information temporarily processed to forward data during a connection is used only for that connection and is not retained as access logs after it ends.

Accumulated account traffic and remaining allowances are used to apply plan rules and do not include lists of websites or browsing content. Troubleshooting times, error messages, and diagnostic materials voluntarily submitted by users are treated as support ticket information and are not used to build profiles of network activity. The no-logs policy does not mean that destination websites or payment providers will not process data they receive.

Website Analytics and Browser Storage

Website analytics help us understand page visits, referral sources, and entry-point clicks so that content and workflows can be improved. This analytics data is separate from subscription connection activity and is not used to record destination websites accessed through international routes. Analytics and security troubleshooting may process necessary technical information such as page paths, browser type, and request times.

Cookies and local storage may be used to maintain login status, save language preferences, and support necessary page interactions. Treat login credentials as sensitive information and log out after using a shared device. You can restrict cookies or clear site storage in your browser settings. After clearing storage, you may need to log in again, and preferences may return to their defaults.

Payments and Required Disclosures

Alipay / WeChat / USDT are supported. Payments are handled by the relevant third-party providers. VPNWalk receives the transaction result needed to verify an order and does not ask users to provide payment passwords in support tickets. Third parties handle their payment pages, account verification, and transaction data under their own rules; transactions recorded on public blockchains are outside this service's control.

Data is used only as needed to deliver services, maintain systems, respond to support requests, and meet applicable legal obligations. When technical service providers need to assist with processing, their access and use must be limited in scope and purpose. In response to valid legal disclosure requests, only information actually held and legally required to be provided will be disclosed.

Data Retention and Deletion Requests

Account information is retained while needed to maintain the account and fulfill the subscription. Order and refund records are retained as required for transaction verification, dispute resolution, and applicable legal retention obligations. Analytics and troubleshooting materials are kept only for as long as needed for their purposes, then deleted or de-identified. This policy does not set a single retention period for all data categories.

Users can log in to the panel and use the support ticket portal to request access to, correction of, or deletion of account-related data. Account control must be verified before processing a request. Records that must be retained by law or relate to an unresolved matter cannot be deleted with the request; the reason for retention will be explained and their use restricted. Residual data in backups is cleared through normal rotation.

Policy Updates and Privacy Requests

When this policy changes, the revised text will be posted on this page and the month shown at the top will be updated. Material changes to processing purposes, data categories, or user rights will be clearly announced on the site or in the user panel. Where separate consent is legally required, it will be obtained as required.

If you have questions about data processing or the outcome of a request, describe the matter in a support ticket through the panel. There is no need to include a password or complete subscription credentials. See the Terms of Service for service rules and the Refund Policy for refund arrangements.